Best auto repair shop in Loves Park, Illinois (IL) 2024

Hi I am a new customer with Tuffy shop in Rockford, my experience has been excellent. I ask for a quote on Rear brakes for my car, Al responded my over the phone with all the knowledge regarding brakes. It helped me understand a lot better and how do breaks on a car interact and . Good pricing with guarantee on the service+ road assistance. I really like there Service Walter. Service: Brakes ~Walter

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Lexus of Rockford went beyond reason to win me over as a new and happy owner. After being a long time BMW owner buying my first Lexus was smooth experience. From Christian's low key nonpressured sales to Ben working after hours to find me a great finance package, beating the one I had already secured. Their sales staff ensured my time was valued and the results were positive, nothing like my previous car purchases. The service dept was also fantastic. I dropped my car off for couple hours of service and upon returning and finding it wasn't ready they told me to just take their car home and they'd deliver mine when they finished, (35 miles away). What a pleasant response. Again so polite and professional. So far, I'm finding everything about this dealer to be great and one I'd readily recommend. Thanks much! ~Kurt

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Very overpriced and unprofessional here. Manager just ignored you and talks to theguy next to you instead of giving you the quote you asked for. You also have to fetch people around to get an update on your car instead of them calling you. Never again. ~magicdust6

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