Best beauty salon in McHenry, Illinois (IL) 2024

We love Lisa! She never fails to impress! She’s been doing my boyfriend’s hair for a few years now, and every time he walks out of the salon, his haircuts look amazing! I highly recommend her ~kristina

I usual have no issues with this location. However the other night I went in with my Hispanic mother who doesn't speak English instead of my white husband, and for the almost 2 hours that we were there we were not once offered help, but employees were never standing too far away. Almost if they were following us around the store. Actually exactly like that because one specific employee did follow us around the store. I was trying to help my mom find a foundation that would work with her skin, she had wanted to go to Macy's but I had assured her that Ulta had the same prestige brands and great customer service. Needless to say I was wrong. Perhaps some more sensitivity training is needed specially with it being Hispanic Heritage Month, or if it wasn't profiling based on the fact that we were latino and speaking spanish maybe better customer service training is needed. Like I said I don't usually have an issue with this location, and employees usually ask multiple times in my short shopping trips if I need anything, but this time it was completely different. Even when in the Clinique section, when I was trying to help her find a cream to help her with dry patches on her face, the two employees there just stared at us while we looked at the kits and I had her try the creams on the back of her hands which has never been my experience before. She still bought quite a bit of product from the store, but she did not end up finding a foundation since we couldn't get a color match. I am very angered and dissapointed by this experience as I have really enjoyed Ulta and this location. ~Deysi