Best cosmetics store in McHenry, Illinois (IL) 2024

This is by far the worst customer services Walgreens in the McHenry area. They DO NOT answer their phones. When it rings, they pick it up and then put you right back on hold. Today after 25 minutes they FINALLY answered. When I questioned why this always happens the girl simply said" we have like 10 people on hold" I instructed her though when you pick up the phone before putting somebody back on hold for a fifth or sixth time you might want to just take five seconds to say to the customer I apologize but we need to put you back on hold. Her exact words were yeah we don't have time for that, so that shows if they don't have 5 seconds to acknowledge their customer that there is a complete lack of customer service training at this location and this is been a chronic problem for the last year and a half.🤦🏼‍♂️🤦🏼‍♂️😡😡 ~Matthew

drugstore beauty supply store convenience store cosmetics store greeting card shop perfume store stationery store

I usual have no issues with this location. However the other night I went in with my Hispanic mother who doesn't speak English instead of my white husband, and for the almost 2 hours that we were there we were not once offered help, but employees were never standing too far away. Almost if they were following us around the store. Actually exactly like that because one specific employee did follow us around the store. I was trying to help my mom find a foundation that would work with her skin, she had wanted to go to Macy's but I had assured her that Ulta had the same prestige brands and great customer service. Needless to say I was wrong. Perhaps some more sensitivity training is needed specially with it being Hispanic Heritage Month, or if it wasn't profiling based on the fact that we were latino and speaking spanish maybe better customer service training is needed. Like I said I don't usually have an issue with this location, and employees usually ask multiple times in my short shopping trips if I need anything, but this time it was completely different. Even when in the Clinique section, when I was trying to help her find a cream to help her with dry patches on her face, the two employees there just stared at us while we looked at the kits and I had her try the creams on the back of her hands which has never been my experience before. She still bought quite a bit of product from the store, but she did not end up finding a foundation since we couldn't get a color match. I am very angered and dissapointed by this experience as I have really enjoyed Ulta and this location. ~Deysi

cosmetics store beauty salon unisex hairdresser