7 Best bank in Naperville, Illinois (IL) 2024

More frequently than not, I will pull up to deposit a check via the drive-through window, and there is a car waiting in front of me but no one ever helps them and they sit forever. I waited 10 minutes once and nothing happened. I’m almost convinced this person was sitting there and didn’t press the button. Either way, now I have to wait until next week to deposit my check because this location has limited hours and they werent in any hurry to help. ~Caroline

This specific bank and manager Maria are useless. I have never had such a poor experience with a bank. Today I closed my accounts after being a customer for 11 years. Steer clear of BoA and this specific bank. Believe the bad reviews and bank literally anywhere else. after the took money from one account and put it in the other with permission and refused to correct, Maria told me “hopefully everything works out” in a condescending way. After explaining that if the didn’t I couldn’t pay rent. What a spiteful individual. So I let her know it’s her fault and said “F”this place and left. So I was called by the person above the branch manager and I said I would remove this review but after thinking about it more, I decided that since he literally did nothing I wil do nothing. I am so happy I closed all my lines of business with you after over a decade. ~Jamie

Very frustrating when website says this location is open until 7:00. When actually you can talk to a person through the ATM with very limited resources!!! Very disappointing!!! Change your hours on your website so people don’t go out of their way when you are obviously NOT OPEN!!! ~Paul

I always had smooth transactions with the bank and I found their current staff very helpful ~Nirav

We have banked here for many years, and in that time, every one of my in person transactions have been excellent. This included 3 separate visits when I was trying to figure out how to use the Zelle app. They were incredible patient and pleasant with me. A cheerful, competent group. ~Susan

The staff in the branch are very friendly. The banker Brian is really professional and kind, he explained all the details to us and very patient！Nice to meet him！ ~Chris

This branch does not have customer service attitude at all, Recently visited this branch , no one was there still refused to serve without an appointment , Drove to 896 Illinois Rt 59, Aurora, IL 60504 branch who helped despite they were busy with other customers. I completely understand the appointment based service principle but not sure if it applies wen they are not busy, ~Dp