Best car dealer in Oregon, Illinois (IL) 2024

Beware of Kunes's service department. I made an appointment 2 weeks in advance for an oil change and a tire rotation. They picked up my car in the morning and had it the entire day. It was returned with the paperwork in the car as usual. No inspection sheet like they usually do, just the bill. My tires had not been rotated although it’s listed on the invoice. The oil change sticker on the window showed a next oil change odometer reading based on their last computer entry and not on my actual mileage making me question if the oil was even changed or they just printed up a sticker and called it good. When I called to question the tire rotation their response was “ why do you think your tires weren’t rotated?” When I explained how I knew she responded with “well you weren’t charged for it”. (Even though the service was listed on the invoice making it look like it was done.) No effort to make it right. No apology . Just a “ thank you very much” So $67 later I paid another local business for a tire rotation and an oil change to be sure it was done right. Mark your tires. Mark your filter to be sure the work was done or better yet go somewhere else. I will never be back. ~T