On Riverside in rockford il Horrible service from this place last night around 8pm, both workers should be fired ~shelleydr1234

Floyd is the man!!! Quick, efficient, and so understanding!! Helped me solve all my problems and answered every question I had. Could not have asked for better customer service. The young lady at the tellers booth (I didn't catch her name) was also fast, efficient, and very understanding. Between the two of them, everything was solved so smoothly, it's unbelievable!! ~Stormy

Not a day goes by that I leave there wondering if I got a good workout, because each day I’m pushing myself to my own physical limits. I love that it’s one hour of something I do just for me, no calls, no customers, just me and my own workout. I leave there feeling awesome each time. The instructors are all so encouraging, fun and friendly. When you hit a goal or PR, you’re celebrated! The overall format works for me as well, I need to be told what to do. The members there are also friendly and everyone supports and pushed each other. The front desk staff of wonderful too. No negative competitive vibes here. It’s just me versus me. I honestly can’t say enough good things about OT! ~Kelly