Always amazing service for a fair price. My family has been coming here for a while now with all our vehicles and it's always a great, easy experience. ~Evan

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Great company that offers great products. They do what they can for you on the price but they have to make money to. Installation is always perfect on the 3 different trucks iv had them work on. Highly recommended!!! ~Alex

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Nice place, nice people. If you're not sure about something - just ask; they willing to help. Anytime I need a part I stopped right there ~Paul

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Be sure to get a receipt because their computer's ring up prices that do not match the advertised price. And when I requested to be correctly charged and refunded I was met with negative and down right rude reaction. It was only after I expressed myself in an unprofessional manner did I get the issue corrected. Professionally. Upon entering to find off 2 duty workers expressing themselves in native tounges in what I could only describe as an argument. Very unprofessional. On the plus in the bathroom was a mouthwash dispenser. Which would've been cooler if it actually had mouthwash in it. And not just cups. I recommend you keep a watchful eye when ringing up. In my opinion my experience may have been better if I was of Latin descent. At least that's how I felt at that time. I will never return to this place. I also feel that Shell Gas Corp. Should rethink some of the independent owners and revoke those that fail to be up to the "Shell Standards" ~Dead-Locked

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Prices are often a few pennies less than other stations in the area. Easy access and exit. ~Carol

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I had scheduled an alignment for a Thursday morning. When I brought my truck in, I inquired when it might be ready and was told by noon someone should contact me. I waited till 2pm and no one called so I called and was told they were just getting to my truck and someone would call me within the hour. I waited till 3:30pm and again no one called so I went to the dealer in person and was told that they were not able to complete the work so I would have to bring it back Friday morning. I brought it back the next morning and was told the alignment machine was broken so I would have to bring it back Saturday morning. Again, I brought it back the following morning. I had to call back in the afternoon to find out the status since, again, no one contacted me. I was told it was ready. When I went to pick it up, I saw that some of the alignment (camber and caster) was still not within factory spec even though I was charged significantly more for parts and labor than a standard alignment. When I asked why it was still out of spec, I was told it was the best they could do. I have had this type of experience before while having my truck serviced at Friendly Ford. The people I interact with are nice however my overall experience with the turnaround time, scheduling, pricing, quality of work and communication has been poor. The only reason I keep on bringing my truck back to Friend Ford for service is the convenience of location and to have warranty work done. However, after my warranty expires, I plan to take my truck elsewhere for service. ~MrSthoma9

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