Best used car dealer in Roselle, Illinois (IL) 2024

I had scheduled an alignment for a Thursday morning. When I brought my truck in, I inquired when it might be ready and was told by noon someone should contact me. I waited till 2pm and no one called so I called and was told they were just getting to my truck and someone would call me within the hour. I waited till 3:30pm and again no one called so I went to the dealer in person and was told that they were not able to complete the work so I would have to bring it back Friday morning. I brought it back the next morning and was told the alignment machine was broken so I would have to bring it back Saturday morning. Again, I brought it back the following morning. I had to call back in the afternoon to find out the status since, again, no one contacted me. I was told it was ready. When I went to pick it up, I saw that some of the alignment (camber and caster) was still not within factory spec even though I was charged significantly more for parts and labor than a standard alignment. When I asked why it was still out of spec, I was told it was the best they could do. I have had this type of experience before while having my truck serviced at Friendly Ford. The people I interact with are nice however my overall experience with the turnaround time, scheduling, pricing, quality of work and communication has been poor. The only reason I keep on bringing my truck back to Friend Ford for service is the convenience of location and to have warranty work done. However, after my warranty expires, I plan to take my truck elsewhere for service. ~MrSthoma9

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