Rating this store in particular and not the clothing product itself. The assistant manager here acts helpless and unwilling to uphold the longstanding Eddie Bauer return policy. When I asked her to contact the manager, she stayed it was his day off and she wouldn't bother with it. She stated the return policy in opposition to what I pulled up on the Eddie Bauer website, though having her see it she still defied the policy, as though it was her personal agenda and not that of the company. She was not at all pleasant to deal with and borderline defiant.
She did not offer up a single solution other than me driving back (80 miles round trip) to deal with the real manager another day.
I had to take the initiative to call the corporate number to Eddie Bauer. It took all of 20 seconds to clear up the issue. The representative on the phone was shocked that the in-store assistant manager would not take the items for return, that clearly met the policy. On that brief phone call they were happy to take all three items back in return in exchange for a full refund, they sent me the return labels in email and it was a very simple exchange process.
The sad part is that I, the customer, must do all the work. The helpless assistant manager couldn't even make a single recommendation to help me with my issue. She was happy to just let me throw the clothes in the trash and walk out as an upset customer.
Poor management. All she could say in the end was I'm glad you got your issue taken care of..... And she's not wrong, I...I...I had to take care of it.
I've shopped at Eddie Bauer exclusively for years, simply because they have a good product and their return policy has always been superfluous to other stores.
Thanks to derelict people like this assistant manager, I will no longer visit brick and mortar stores like the majority of this world, I'll just stick to online shopping. ~Mark
clothing store