Best van rental agency in Carmel, Indiana (IN) 2024

There’s bad customer service, and then there’s this Enterprise. I got a rental from them a little while back. The pick up process was fine, they put me in a car similar to my own and let me go. Did not realize at the time that there was no inspection before leaving with the car. Drove for about two weeks and came back to drop it off once my car was available. Upon inspection this time around there were “scratches” (salt marks easily rubbed away) and a tiny dent near the gas cap. Well I had just put gas in it that morning and there was no scratches. Cannot confirm or deny the dent but can confirm I did not do anything to this car for there to be a dent. Told them there was no inspection prior to pick up and that as I had just put gas in it and drove right there, there was no way to have scratched or dented it nor was it there when I put in gas. The woman checking us back in asked if we were accusing her of damaging the car, we did no such thing. Then I hear the staff loudly talking extremely poorly about the woman who had left as I arrived. Not cool. As we were simply confused as to how any damage could have happened to the car, the woman who did the check in was adamant that we were blaming her. We ended up being charged lots of money for “damages” which our insurance company was able to handle but jeez. The customer service I received here was so atrocious that I felt the need to write this. Would avoid if possible. ~Logan