I was in a critical situation and had one day to find a car, in a time when cars are not readily available. Ryan Platts spent hours looking for a vehicle for me, while I moved on to other dealerships. He found ONE, but it wouldn't arrive for 10 days. I had no running vehicle. I couldn't afford a rental for 10 days. There was a new vehicle at another dealership, on the lot, in my price range. It wasn't what I wanted, but I really had no choice, I was going to have to purchase that one. The vehicle Ryan found was a new Equinox, which I DID want. Once again, Ryan went to the computer and found me a loaner to use until the Equinox arrived. I was able to pick it up that day.
Ryan kept in touch with me every few days. Finance reached out to me to handle a few things ahead of time so the day of delivery was seamless.
On the day of delivery, everything went so smooth. Ryan was genuinely happy for me, Finance, the very personable Brenda Bracewell, was AMAZING, took about 10 minutes to go over everything and get me on my way.
Then Devin Herndon arrived to show me how everything worked. He was fun, he was patient, he answered all of my questions, he walked me through every device and gadget on the vehicle.
I have had the vehicle now for 5 days. I've made trips that were about an hour on the interstate, and short trips in town. I love this car. Considering that when I started looking that Monday, there were 2 cars in my price range on the lot in the central Iowa area, and only one vehicle on its way that hadn't been sold (among the 9 dealerships I contacted), I very much lucked out by finding the right people and the right car.
My first purchase from Karl Chevrolet in Ankeny has made me a loyal fan. ~Sally
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