My husband wanted to support small local business and we weren't going to write a review. However, after the response we received from the owner came off quite harsh with no follow through on their part, I decided I might as well help others with a review. I will not be giving them my business again.
Direct quotes from our email & the response we received:
- "Unfortunately, the flowers that I received did not resemble the bouquet that was posted on your website. I thought I was receiving a clear vase, babies breath, and a dozen roses. However, I received a red vase, no babies breath, a huge ribbon, and an abundance of greenery. The roses were also cute at random lengths. Normally, I would not complain, but I feel as though the amount of money I spent does not reflect the quality of the flowers I received. Also, the bouquet I picked out on your website was not the same arrangement that was delivered. Please consider refunding me for the order."
- Owner's response, "the product in the arrangement was valued higher than what was paid. Our dozen roses arranged are 79.99. The red vase I thought was a nicer display for the holiday, we never carry babies breath as we believe it's a cheaper look. It's unfortunate you did not like the extra mile we added to the arrangement as the bow and different lengths of roses. The photos are references and a guideline to all the bouquets. I will be in contact ASAP to pick up the arrangement which should be in good condition and then we can chat about a refund."
(We were never contacted, the flowers were never picked up, and we did NOT receive a refund as specified.)
Disappointed that we couldn't have been treated kinder. Regardless of a refund, I feel the owner could have responded to us differently. See photo for what we received. ~Jordyn
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