Best stationery store in Kansas City, Kansas (KS) 2024

I literally only go to this location to do cash back transactions or to use the atm. Today I planned to use the atm but didn’t want to wait in line, so I chose to do a cash back transaction instead. I was not greeted although a representative was near the front of the store. She watched me grab a small piece of candy and head to the checkout station. There was a message in the beginning that said, “This machine is not excepting cash,” then asked if I wanted to continue. I rung up my piece of candy and selected my cashback amount then received an error message. When the representative came to the kiosk, she just stood there and stared at the machine. I informed her that the machine did not give me my cash and her reply was, “Did you not see the sign that said it wasn’t working?” I informed her that I read the part that says it is not excepting cash, however I wasn’t aware that meant it was not giving cash either. She calls for another individual that I’m guessing is the manager. When she got there she asked the same question, “Didn’t you see that it said it wasn’t working?” She gave me cash from the register then said, “Our money machine is broke; so from now on, know that the error message means it’s not excepting or giving cash back. I suggested they put a sign up so whoever attempts to do a transaction will know. The “manager” tells me that they are not allowed to put up paper signs, although there was a paper sign up yesterday because they closed early due to a staff shortage. She walked with me to the outside part of the store to go back-and-forth telling me how to interpret their error messages in the future. Now I understand that young folks don’t generally have the type of customer service needed in a business setting, however I’ve dealt with this individual before and it wasn’t a problem. They really need to be taught how to address customers properly and accept their share of the responsibility on behalf of the company. On a more positive note…they generally keep the store pretty clean and organized. ~Erinne

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