Best bank in Ashland, Kentucky (KY) 2024

Came here to withdraw from the ATM, ATM was out of service, so I was told to go inside. Waited a good amount of time inside, and when I presented the teller with the withdrawal slip I was told they didn’t have enough money (was under $1000) and tellers seemed annoyed that I was even there. Will likely be closing my business accounts here. ~Brandon

Not happy with the way they treat you like a criminal. Mom my went to open a account and cash a check from a different bank from a different state and the lady in the office said no because it will bounce. Didn't even give my mother and I the time of day. I will be closing my account and going somewhere else. I will be getting the lady in the back right corner name and will be making a complaint. Very rude and unprofessional. ~David

The only reason they have a one star is because I had to click at least one. I have had at least one account with this bank for over 12 years and I am finally done with it. Over the years there were many mistakes made off and on with my account. At one point they withdrew $1000 because of some type of error they had. Not only this, I have made multiple deposits in my account over the years and, more than once, I have had to call to find out where my deposit went. I understand that mistakes happen but they seem to happen a lot with this bank. The last time this happened was yesterday and I now have to wait until Monday to have it corrected because the person I spoke with earlier “can’t handle this type of situation”. I can not wait to get this fixed because I will be shutting down my account. I’m over it and my other bank has never had issues like this. ~Michell