Best car rental agency in Ashland, Kentucky (KY) 2024

I usually go to the airport to rent cars but the last time I went to Ashland. I called I. The morning to make sure that I was picking up a full size car. They said yes. When I got there I had two options a Silverado that didn’t have running boards and I’m short so it was hard to get in and out. Not to mention I would be putting at 1000 miles on and the gas mileage was terrible. It had a half a tank to start or a minivan. Neither was what expected. So I took the Silverado and drove to Chicago. At high speeds the front wheel would wobble. It was uncomfortable and unsafe. When I got to Chicago I went to an exterior use there and ended up with a small Nissan. Smaller than the standard I paid for. The brakes were grinding and halfway home the light came on that it needed an oil change. Do they took my points for a free day took 100 off my bill. No sorry nothing. I am so dissatisfied. I drove through many dark roads with no service being a woman. I rent cars for trips expecting them to be in good shape to make a trip by myself. This time I was nervous both ways. I will think twice before renting again which is a shame since I do it almost every other month. They think it’s no big deal but there are reasons we ask for certain cars at certain times. Very upset ~Kristin