I always do my business at certified and always will. The staff treats me like family. Always smiling and cutting up with ya while keeping the store spotless and a clean bathroom ~Jennifer

I would definitely recommend doing business with Brad Banks at Tim Short CDJR / Ford in KY. I'm very particular about my vehicles and the options they have, and I've purchased plenty of other vehicles from dealers before. I searched around for quite some time and Tim Short ended up having the F150 spec that I was looking for. After filling out an online request form, Brad was super helpful and responsive. He worked with me every step of the way and was very professional and respectful. He worked to accommodate my scheduling and travel needs and has even gone as far as personally following up with me to make sure I was happy with my purchase. Thank you so much to Brad in Sales, as well as David in Finance for helping me with this purchase. I will definitely come back for my next vehicle purchase. ~Hunter

I was charged for not using my account and I reached out to them for not informing me before they charge the amount. They transfer the call to one of their seniors which eneded up in voicemail. I called more than 15 times and had voicemail after I could not get her in the phone. I called them in Mid July and noone reached to me after so many voicemail. After so many call, they replied saying they don’t have my mailing address. They blamed me for not having my address while opening the account. It’s ridiculous. Later they said we send you a mail but it got return back to them. Is it all story to get easy money from your customer? They charged me for consecutive 3 months. They didn’t even send me an email for once. I asked them to return back the amount which was charged and they totally blame me for everything. I hope you enjoy my money and make most out of it. I wish it won’t happen to any other customers. ~Ritesh