Best van rental agency in Cockeysville, Maryland (MD) 2024

I have never wrote a review in my life but I felt this needed to be addressed to protect other people. This location charged my credit card without any authorization or contacting me before they did so. I emailed the manager and called, never received a call back or anything. This location is doing very sketchy stuff and committing fraud. They charged my card because they said I didn’t put gas in the rental. Good thing I took a picture of the mileage and gas tank with a time stamp. No one ever called me back and I filed a fraud claim with my bank. They are lucky I do not press this any further. I was told to put the same amount of gas in the rental as when I received it. I did have a charge for tolls, which is understandable and was given a receipt and notification. My card was charged with an unknown transaction from enterprise. I emailed the manager and never received any response. I called the office and was then told why I was charged. I was told a manager would call me back, they never did. This is very disturbing. My overall experience with the cockeysville location was not very good at all. The first rental they gave me leaked oil and brake fluid all over my driveway the first day I received it. I called about it and said I didn’t feel safe driving it can they send someone to swap it out. They said they could not and don’t have the man power to do that. They wouldn’t even send a tow truck to get it. I stopped by the day before I dropped the rental off to make sure everything was in line and I was given the green light. I even verified the gas I needed to put in the rental. Just be very wary of this location. Just remember karma Justin Cole ~Brandon