Best mattress store in Frederick, Maryland (MD) 2024

To start, I was supposed to have this bed delived a day before but somehow there was a computer glitch and it missed 10% of the orders that were supposed to be delivered.....The service during the delivery was amazing. The two gentlemen were very polite. I had the sidewalks cleared of snow and ice so they would not slip or fall. I opened up the door so they wouldn't have to deal with that. I did not get to see them on box the item or see them put it together but they never put together the universal headboard bracket. That being said it's extremely challenging for a disabled person to figure out and to install plus the legs seem a bit crooked. There were cables hanging down off the platform. If I would have not looked, I would have stuck something under the bed and would have ripped those wires right out. The box for the motor is just dangling from the bed by a twisty. I did get it in one plastic clip but there isn't anything else to hold it up. On the back of the bed it looks like the material might have been stretched too tight and it looks like the screws are starting to show through the fabric! I went with tempurpedic because of the name and supposedly the quality. My friends have other electric beds that they got for much less and they haven't had any issues :(. For what I paid for this I'm extremely unhappy with the quality so far. Like I said the two that dropped it off and did the setup were very kind and very polite. In fact, I gave them a $10 tip each. Once again I apologize for a negative review But, this is unacceptable! ~Sha

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I have always had a pleasant purchasing experience at this Mattress Firm location and it is always due to the professionalism and knowledge of the sales person there, Cesar Sobrinho. He answers all my questions, is super courteous and patient and makes sure to get my family and I the best mattress for us at a great deal. I have shopped around throughout the years and have done price comparisons as well as quality comparisons and Mattress firm and this location is what always ends up being the best and it’s because of Cesar. I highly recommend doing business with him. Thank you. ~SS

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We were pleased from the beginning to the end of our transaction. We were greeted by Joe and he let us try different mattresses. Started from the less expensive to more expensive and we settled on one midway. Joe was very personable and professional with a great attitude and most importantly not pushy. We’re received the mattress in approximately two weeks after purchase. The delivery team were also very professional and set the bed up for us. I definitely give this place a five start rating. ~O

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