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Mattress Warehouse Corporate Headquarters in Frederick (4949 New Design Rd, MD 21703)
About:
Chain retailer for branded mattresses & accessories, plus bunk beds, futons & headboards.
Mattress Warehouse Corporate Headquarters is located in Frederick (Maryland state) on the street of 4949 New Design Rd. If you want to ask about something we recommend contacting this place by phone. The Phone number is +18002337253. You can get more information from their website: https://sleephappens.com/?utm_campaign=yext&utm_medium=organic&utm_source=GMB&y_source=1_OTk5MTA1NS03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D. The coordinates that you can use in navigation applications to get to find Mattress Warehouse Corporate Headquarters quickly are 39.366288, -77.430932. Scroll down to find out opening hours, reviews and other important information about Mattress Warehouse Corporate Headquarters.
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Available amenities
Payments
- Cheques
- Debit cards
Offerings
- Assembly service
Accessibility
- Wheelchair-accessible lift
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Wheelchair-accessible toilet
Service options
- Delivery
Health and safety
- Customers wear masks
- Staff wear masks
Unavailable amenities
Service options
- In-store shopping
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Baby
I hope to spare anyone else, if even just one person, from having to go through the experience that my fiancé and I went through. This is the first online review, that I have EVER written. I felt the need to write this review, to try an prevent someone from buying anything this company sells. Especially, if you are either disabled, chronically ill, or just not able to lift anything that is heavy. I myself, am severely disabled, as well as being chronically ill. My fiance, has a spinal disease. We counted on Mattress Warehouse, to do the removal of the old furniture. As well as, the delivery of the new furniture we had purchased. Due to the fact that we are quite literally not able to physically do said tasks. We had purchased a mattress, a split box spring (2 individual box springs), a mattress protector, & a bed frame. It was during a fourth of July sale, and we just couldn't pass it up. Especially with our bed being 13 years old. As part of the delivery, they we're to remove the old furniture. We had been both verbally, and through a hand written document, promised this would be the case. As well as, they we're to bring the item's inside, up to our bedroom. Don't get me wrong, the delivery guy's we're very kind, quick, careful, etc., The wrong doing, fell upon the company itself, Mattress Warehouse. The sales rep, from whom we made our purchase with, forgot to write down certain details, the correct information, etc. This was according to the store that we had directly, in person, purchased from. What ended up happening, is the following. My fiancé and I, spent an entire day, lifting, assembling, etc., the furniture that was "delivered". We had to do alot of physical work, and heavy lifting, all by ourselves. (Ex. carrying the heavy furniture to our bedroom, assembling certain furniture, carrying/loading the old item's to downstairs - in preparation for us to have it removed) We did everything ourselves. We even had to hire someone, to come out, to our house, and remove/dispose of our old furniture. Bonus frustration is, prior to this, we had already been waiting for our new furniture. It was of course, pushed out almost 2 week's, from the original date we we're given. I tried calling the store that we had purchased our furniture from, to let them know about everything. I don't know if I was very shocked or upset, at the answer I got. I was told, or rather the excuse was, "the sales rep, she's new, she forgot to add the necessary information to the order." I asked if we could get something, any amount, taken off the purchase, due to what had ocurred. But all I got, was the same response, about the sales rep, and that it was too late for them to do anything about it. Mind you, I made the calls BEFORE, we even touched anything. I've never heard of a company, blame an incident, on someone being new. AND bonus, not even try to reticify the whole situation. EXTREMELY unprofessional. I've honestly never seen anything like this, nor have I ever had anything quite like this, happen before. I tried calling "corporate", but the number, mind you it LITERALLY said corporate, turned out to be an online sales department. Which of course, I just got the run around. Honestly, I'm aware that I might sound like a "Karen", but I'm not. I'm just a 25 year old, female, who hates seeing her fiancé in severe physical pain, trying to do most of the work, so that I'm not in any, or as much, pain. That is why I'm so upset about this whole experience. Both of us, we quite literallly counted on Mattress Warehouse, to do those thing's for us. But now, we're both PHYSICALLY AND FINANCIALLY, paying for it. Mattress Warehouse is very lucky that they CURRENTLY, do not have a lawsuit against them. If the company doesn't change, one day, someone won't be as forgiving, as we we're. This whole experience, and no one within the company trying to make thing's right, is very disheartening. Please, do not buy anything from Mattress Warehouse. ESPECIALLY, if you are someone who is disabled, chronically or terminally ill, and so forth.
07.2022karen
Anyone considering purchasing a mattress from this company, PLEASE save yourself the trouble and go anywhere else! Very difficult to work with. Customer service is less than appropriate. They make no effort to help when dealing with any issues other than staying “I’m waiting for corporate to get back to me.” They told my husband and I they would be able to replace a mattress, took a payment for the cost of the delivery, called us back and said that corporate refused to honor a “comfort guarantee” . That was over a month ago and are now telling me that they have no idea when I will be refunded. Absolutely infuriating.
01.2022Sha
To start, I was supposed to have this bed delived a day before but somehow there was a computer glitch and it missed 10% of the orders that were supposed to be delivered.....The service during the delivery was amazing. The two gentlemen were very polite. I had the sidewalks cleared of snow and ice so they would not slip or fall. I opened up the door so they wouldn't have to deal with that. I did not get to see them on box the item or see them put it together but they never put together the universal headboard bracket. That being said it's extremely challenging for a disabled person to figure out and to install plus the legs seem a bit crooked. There were cables hanging down off the platform. If I would have not looked, I would have stuck something under the bed and would have ripped those wires right out. The box for the motor is just dangling from the bed by a twisty. I did get it in one plastic clip but there isn't anything else to hold it up. On the back of the bed it looks like the material might have been stretched too tight and it looks like the screws are starting to show through the fabric! I went with tempurpedic because of the name and supposedly the quality. My friends have other electric beds that they got for much less and they haven't had any issues :(. For what I paid for this I'm extremely unhappy with the quality so far. Like I said the two that dropped it off and did the setup were very kind and very polite. In fact, I gave them a $10 tip each. Once again I apologize for a negative review But, this is unacceptable!
08.2021Emily
My experience with Mattress Warehouse and the delivery service was outstanding! I ordered my mattress on a Thursday and had it delivered on a Saturday. The experience was seamless. The salespeople in the store were helpful (and not at all pushy or overwhelming), and the delivery process was straightforward and went just as it had been explained to me. They called the night before to give me the delivery window (7:30-10:30 AM), and the next morning I had my mattress and box spring in my bed frame by 7:40. The delivery men were super quick and even removed the plastic wrapping from my apartment. If I had to I'd order from them again no question (unfortunately for MW I have a feeling that this mattress is of pretty good quality AND the lovely folks in the store gave me a deal on a mattress protector, so I probably won't have a reason to order a new one for a while).
08.2020Derrick
The delivery of my mattress was flawless. I purchased it yesterday and it was delivered this morning. I received three courtesy phone calls informing me where I was on the delivery schedule and when the truck would arrive at my home. The two man delivery team were efficient, quick, clean, and professional. They were in and out within 15 minutes, and even placed my old mattress in my garage. Extremely happy and satisfied.
08.2020Ruth
Was very pleased, the whole process went smoothly from beginning to end. Our salesman, Nick was very nice to work with. He was very friendly and polite, informative, and wasn’t at all pushy. I definitely would deal with him again. When I called to schedule delivery, Megan was also very polite and friendly. And the delivery men also were great! They were here at the scheduled time, and also were very polite and friendly. They are hard workers, working quickly and very efficiently. I highly recommend Mattress Warehouse.
08.2020Veronica
My delivery experience was outstanding! My new mattress and base were delivered within the expected timeframe. The delivery crew was courteous and efficient while setting up my bed. They made sure I knew how to make desired adjustments and cleaned up the trash. Thank you Mattress Warehouse for sending such a well-trained crew!
08.2020Amy
The entire experience was great. From the time I stepped into Mattress Warehouse to the time the delivery team left has been great. The salesperson was attentive and explained the features of the various mattresses. The delivery team was early and were in and gone in about twenty minutes, taking my old mattress and the debris with them. Great job!!
08.2020Susan
Delivery was great. We were notified the evening before, as promised, with the delivery ‘window’. We were called the morning of with same information. Then we got a call when they were 45 minutes away. They were kind, efficient, careful. Took their shoes off at the door because it was a wet day. Set up and removal of old beds went perfectly smooth! Awesome work!
08.2020Ghool
Delivery experience was excellent. Good communication throughout the process pinning down the time of arrival to within minutes. Delivery workers were friendly and respectful to our home. They were fast, efficient and thorough even offering suggestions about optimal placement. We were extremely impressed and happy with the delivery service. Major bonus was buying 2 beds one day and GETTING them delivered the NEXT day! What!?!?
08.2020