Best van rental agency in Frederick, Maryland (MD) 2024

Recently I rented a car from Enterprise Rent-A-Car at Urbana Pike, Frederick MD. The agent who helped me gave me a slightly upgraded car since none of the cars of my choice were available. It's almost a new car and drove well in the beginning. However, once I hit the highway at 60 miles speed, it started shaking violently. I drove slowly below 60 until i reached my destination. I called back Enterprise at Urbana location, and they told me to take the car to the Enterprise office nearby and get an exchange. Without any question, they took my car back and gave me a brand new Volvo Polestar Electric Car. It was the best car drive I ever had and it only cost me $10 for 100% full charging of the battery! When I returned my car after 2 days at Urbana Frederick location, they were very sorry for what happened and provided me a waiver on refilling gas on my original car. I have never seen such an excellent service from any car rental. They never charged me even a penny more than the original price. Bobby at Urbana Frederick location was the best agent and was very helpful in resolving the issues. Thank you Enterprise Rent-A-Car and I love your service! ~Srinivasan

Mildly expensive but had what was needed ~Matt