Best auto parts store in Hanover, Maryland (MD) 2024

I would absolutely rate “0 stars” if possible. I waited an 1.5hrs for an oil change that I didn’t receive because they didn’t have the filter. This was never relayed to me while standing in their view during the entire duration of them “trying to figure out the filter situation”. The entire mechanical staff made lackluster excuses as to why it took so long to come to the conclusion, despite knowing the make and model and having access to the information as any auto-service provider has. I would avoid any type of service outside of tire mounting from this establishment and even that may be a stretch after encountering the staff. What makes this so ludicrous is that I keep a spare filter just in case, so this could’ve/should’ve been avoided after arriving and checking the vehicle in. Also, the waiting room is rather unattended to; hence me literally hovering around my vehicle and service desk. Truly deplorable experience. ~Dj