Was in a motor vehicle accident and Allstate gave me a rental from this company on 4/28/22. When I picked up the rental, I was informed that it was a 2022 Nissan Altima. I only had the vehicle for 1 week when all of a sudden the vehicle would not turn on. It needed to get jump started - every single time I attempted to turn on the car and drive the vehicle it needed to get jump started. The battery and check engine light came on the display screen which was very strange to me because I thought it was a 2022 vehicle.
On 5/9/22, the car would not turn on even with a jump start, and the vehicle started to say “Warning: No key detected”. So not only was the battery not working but the car could not detect the key and be turned on - making the car completely inoperable. I was completely stranded so I contacted this company’s roadside assistance. I contacted roadside assistance at 11:15 am and the first person I spoke with informed me that a tow truck will be dispatched and should be picking up the vehicle soon. I then received another call at 11:35 am from a different person telling me that they were just informed about my vehicle and that a tow truck will be dispatched but that it would take an hour and 30 minutes. I informed this lady that I spoke with someone on the phone 20 minutes earlier and was told that the tow truck was supposed to have dispatched 20 minutes earlier. This new person on the phone said that they were not informed of this and that they were just now getting notified about my need for a tow truck. (This new person on the phone also informed me that the vehicle was a 2020 Nissan Altima, which means that the person who gave me the vehicle lied to me about the type of vehicle I would be driving). I waited about an hour for the truck to come and when I contacted roadside assistance again I was informed that the truck had still not been dispatched to my location (what were they doing during the hour and 30 minutes while I’ve been waiting?).
During this time, I also attempted to contact this Enterprise rental location where I got the vehicle from to inform them what was going on. Every time I attempted to call I was put on hold and no one would pick up the line - this lasted 30 minutes. At this point, I didn’t even want to deal with this company anymore. Once the manager connected with me I informed them what was occurring and told them to make sure to triple inspect their vehicles before they give them to costumers so that no one else ever has to deal with this terrible experience ever again. Being stranded all by myself was an unsettling experience. The manager offered me a replacement vehicle but at that point my trust in this company was gone.
I wish I could give this company 0 stars. After dealing with an inoperable vehicle that stranded me with nowhere to go, terrible service, and even the employees lying to me, I had reached my limit. I phoned a friend to pick me up after waiting almost 2 1/2 hours for the tow truck to come get the vehicle. Overall a horrible experience, will never rent from them again. ~Veronica
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