Best transportation service in Boston, Massachusetts (MA) 2024

I booked my rental car on Priceline a month or two before my arrival. I didn't read the reviews, my fault, so there were little to low expectations. The day before arrival I read the reviews and became hesitant. I called to confirm my reservation. The woman on the phone confirmed and we were ready to pickup our car. The time came when we finally were at the Dollar Rent A Car pickup. This is at 9:15AM on a Wednesday. I waited in line for an hour. Note there were maybe 6 people in front of me, and when I reached the counter there were even more people waiting in line. The gentleman who helped us with our car was jolly, polite, and very helpful. However, the additional fees along with the payment of the rental car that I thought I already paid for was additional $430. So in the end my car was $900 for 5 days. Was definitely not happy about the additional cost as all parties live on a budget and the extra charge took most of our spending money for the week. We were furious, but what could we do? Rental cars are a joke, but the employees for Dollar Rent A Car were kind. ~Bea