Best car rental agency in Boston, Massachusetts (MA) 2024

Location is convenient to the back Bay Area for a one day rental. Do wish it was open on Sunday or at least later on Saturday. Car had >50k miles, smelled faintly of smoke and showed a fair bit of wear/dirt on interior but was fine for 1 day quick trip to Concord. ~Jessica

If would have some peace of mind and deal with an honest company: stay far away from DOLLAR RENT A CAR and especially from the Copley Place station (the Marriott). I booked a car for one day (midsize SUV) from 08h30 to 17h00. - We had to wait until 09h15 before being handled by the staff - The ordered GPS was not installed, simply given in a small bag - Just received the key with the indication «the car is just over there..." - We check the car before leaving and it had several body damaged - Staff first refuse to mention the damage over the pickup voucher... after threating to cancel our booking they accept to mention the larger damages As the station close at 3PM, the staff told us that as we were hotel customers, we could return the car to the hotel wallet and give us a returned form to be laid down on the dashboard. Easy, that's what we have done. 2 weeks later, back in Europe, I got a letter from this company saying that I haven't returned the car... That I have to take contact with them (but with their HQ in Tulsa) to organize the return !! Try to get contact by phone (fail to get in touch with the right guy), sent an email (no answer) and sent a registered mail (never answer!). I try to get in contact with the Copley Station but there is simply no phone number and no email ! After 3 weeks, DOLLAR RENT A CAR debited me for an amount of about 2700 $ !! This company refuses to communicate with me, never give me any explanation about the amount. You have to be aware that such story can happened to you too... so prefer Hertz at the airport, they are professional and we had a good experience there from a previous trip in Boston. ~Cristiana

I booked my rental car on Priceline a month or two before my arrival. I didn't read the reviews, my fault, so there were little to low expectations. The day before arrival I read the reviews and became hesitant. I called to confirm my reservation. The woman on the phone confirmed and we were ready to pickup our car. The time came when we finally were at the Dollar Rent A Car pickup. This is at 9:15AM on a Wednesday. I waited in line for an hour. Note there were maybe 6 people in front of me, and when I reached the counter there were even more people waiting in line. The gentleman who helped us with our car was jolly, polite, and very helpful. However, the additional fees along with the payment of the rental car that I thought I already paid for was additional $430. So in the end my car was $900 for 5 days. Was definitely not happy about the additional cost as all parties live on a budget and the extra charge took most of our spending money for the week. We were furious, but what could we do? Rental cars are a joke, but the employees for Dollar Rent A Car were kind. ~Bea