Best car repair in Danvers, Massachusetts (MA) 2024

I usually abide by the "if you don't have something nice to say..." mantra, but in this case I feel compelled to leave a negative review so that others can avoid the kind of negative experiences I have had at this Firestone location. Last December I had them do a wheel swap to put my snow tires on our Subaru Forester (tires already on separate rims). In the process, they broke three wheel studs when taking off the lug nuts. This same location had put the other rims on the previous Spring, so if the lugs were cross threaded, they were the ones to do it. I had to pay for the replacement of the three studs that Firestone technicians broke. This is the second time this has happened at this Firestone. The manager at this location told me that this is common with the Subaru studs. This is bogus, this is my third Subaru, and the other one I currently have, which has only been serviced at the dealership, has never had this problem. I called the corporate Firestone phone number and filed a complaint, and filled out the email survey, indicating that I wished to be contacted, and I never heard back. I wanted to be refunded for the broken studs that I paid for. As long as I have the option to go somewhere else, I will not be giving any more business to this Firestone. I was a customer of this place for many years. ~Andrew

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