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Firestone Complete Auto Care in Danvers (159 Endicott St, MA 01923)
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Helping our neighbors since 1926, Firestone Complete Auto Care is your one-stop shop for your vehicle needs - from standard maintenance to tires and repairs. We are dedicated to delivering the service and attention your car deserves to keep it running newer longer.
Firestone Complete Auto Care is located in Danvers (Massachusetts state) on the street of 159 Endicott St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +19787679626. You can get more information from their website: https://local.firestonecompleteautocare.com/massachusetts/danvers/159-endicott-st/?utm_source=google&utm_medium=organic&utm_campaign=localmaps&lw_cmp=oloc_google_localmaps_maps. The coordinates that you can use in navigation applications to get to find Firestone Complete Auto Care quickly are 42.549392, -70.942550. Scroll down to find out opening hours, reviews and other important information about Firestone Complete Auto Care.
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- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
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Holmes
I was in town for the July Fourth 2022 weekend, and I needed to get a replacement tire on Sunday. Gordon and his team couldn't have been more helpful: They had the tire in stock, and even though I walked in without an appointment they had me on my way within an hour! Definitely recommend!
07.2022Kanon
I made an appointment to have my oil changed, as instructed by the Firestone website. I took off work early to make the appointment, when arrive at Firestone I was told that the online scheduler means nothing and that they didn't even receive any notification of my appointment, and that they could change my oil IN AN HOUR AND A HALF. I received no email or anything from Firestone to tell me that my appointment was canceled. It seems that employees in service industries now have no interest in doing a good job or providing any customer service, and NO ONE seems to want to do an oil change anymore. I was highly disappointed that I wasted my time and energy, and took off work to do so.
07.2022Sandy
They were polite and fast. Problem was, I got down the street and the light came on that I was losing pressure in the tire they put on. I'm 80 years old, and couldn't add air to the tire myself.
07.2022Samantha
amazing and fast service, didnt try to over sell me and was very professional!!
07.2022Andrew
I usually abide by the "if you don't have something nice to say..." mantra, but in this case I feel compelled to leave a negative review so that others can avoid the kind of negative experiences I have had at this Firestone location. Last December I had them do a wheel swap to put my snow tires on our Subaru Forester (tires already on separate rims). In the process, they broke three wheel studs when taking off the lug nuts. This same location had put the other rims on the previous Spring, so if the lugs were cross threaded, they were the ones to do it. I had to pay for the replacement of the three studs that Firestone technicians broke. This is the second time this has happened at this Firestone. The manager at this location told me that this is common with the Subaru studs. This is bogus, this is my third Subaru, and the other one I currently have, which has only been serviced at the dealership, has never had this problem. I called the corporate Firestone phone number and filed a complaint, and filled out the email survey, indicating that I wished to be contacted, and I never heard back. I wanted to be refunded for the broken studs that I paid for. As long as I have the option to go somewhere else, I will not be giving any more business to this Firestone. I was a customer of this place for many years.
05.2022Ender5555
Made an online appt for an oil change... about an hour later they were done. I didn't get harrassed about anything that they thought needed fixing, i didn't get pushed into getting their credit card. It was in and out for the job i asked for...which never happens for me. Very pleased here.
02.2022Jake
Left my fleet vehicle here for 5 weeks to examine the brakes, determine rattling noises in undercarriage, and fix rear-wiper blade. Walked to the car and saw no wiper blade, asked why it wasn’t fixed, “it will only take 5 minutes” is what I was told. I drove the car and it felt worse than it did initially, rattling sounds worse, brakes vibrating to come to a stop. Have to now take to another facility for further diagnostics.
02.2022Steve
Update: I dropped off my vehicle at 12:40 for a scheduled maintenance appointment. The staff estimated the finish time to be before 17:00. However, when I called at 16:40, they hadn’t started yet. I understand things happen but a call to inform me that the service was severely delayed would be appreciated. Nonetheless, it didn’t happen. Eventually, they finished everything at 18:00. In brief, a call will give you a higher customer rating. Original: Staff is polite. Price is fair. Restroom is clean.
01.2022Frank
First time I went for the complete package they didn't know how to change the wipers on my jetta. I did it myself with YouTube. And they didn't reset my air pressure sensor. I again did this. Some tire specialists hahahahahaha. Then I try twice to to make an appointment for just an oil change. Twice tried twice failed. Don't ever go here.
01.2022Debra
They were very efficient in helping me on a Sunday. They were quick and I was back in my car in a couple of hours with a Firestone credit card and a discount on the work they did. They replaced spark plugs and my battery along with an oil change. They one thing that struck me funny is the very next day I had to put air in my front tire. I would have thought they would have checked my tires.
08.2021