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Verizon Authorized Retailer - Russell Cellular in Danvers (49 Maple St, MA 01923)
About:
Russell Cellular, Inc. is an exclusive Verizon Authorized Retailer specializing in wireless communication services and is one of the nation’s largest Verizon Wireless Retailers.
Verizon Authorized Retailer - Russell Cellular is located in Danvers (Massachusetts state) on the street of 49 Maple St. If you want to ask about something we recommend contacting this place by phone. The Phone number is +19787509050. You can get more information from their website: https://www.russellcellular.com/?y_source=1_NjE5MDAwMi03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D. The coordinates that you can use in navigation applications to get to find Verizon Authorized Retailer - Russell Cellular quickly are 42.566950, -70.936531. Scroll down to find out opening hours, reviews and other important information about Verizon Authorized Retailer - Russell Cellular.
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Available amenities
Payments
- Debit cards
Planning
- Quick visit
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
Service options
- Kerbside pickup
- In-store pickup
- In-store shopping
Unavailable amenities
Service options
- Delivery
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Tags
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Joan
I can't say enough about the service I received at the Danvers location on Maple St. The staff was engaging, polite, patient and extremely professional. Jared helped me to select the right phone, set it up and walked me through each procedure. He also took the time to organize my apps on the phone screen.. I am challenged, at times, with technology yet he made every question I had a teachable moment. I was never made to feel incompetent. The staff overall is very receptive and friendly. Jared was so considerate that I switched all my devices to Verizon. Jared is a real asset to the Verizon company. I had to return later with another question and Charlie took care of me with the same patience and consideration. Kudos to Verizon for employing such fine young men.
04.2022Cindy
Mid September I went to get a new iPhone for my grandson. The sales process was great, Jared was very helpful. I was able to get the phone for nothing after the large trade-in credit and my Verizon Up dollars. My receipt from Russell Cellular shows both credits. Well, my first bill from Verizon came and the large trade-in credit was not there. I also had additional charges that I was not told about and apparently Jared signed us up for the protect plan at $17 per month that I did not ask for. When I called Verizon they promptly removed that charge. But the trade-in credit was another issue that only Russell Cellular could resolve. So, I went back to the store and spoke with Charlie (Sales Manager) and he said he would correct the trade-in promo and would call me back . . . . never happened. Three additional trips over the following 2 weeks to the store to speak to Charlie, each time he assured me it was being corrected. Well, here we are a month and a half later and the trade-in promo is still not corrected and Verizon does not show any corrections being done on my account. After spending an hour and a half on the phone today talking directly with Verizon, they were able to fix the trade-in value and are applying my Verizon Up dollars. I would never go back to this or any other Authorized Retailer; I will only go directly to the Verizon store in the future.
11.2021Bill
Pretty good overall experience. Sales rep was easy to work with. Still impossible to get an up-front and accurate answer to the question "how much does this phone cost?" from a Verizon rep but I'm used to that (my $800 phone actually cost $921.25 even though I asked multiple times what the total with tax would be). Overall though, a better experience than I've had at other Verizon locations.
08.2021Martha
Charlie was AWESOME! Recently had been to another Verizon dealer, Talk about your night and day experience! The associate at the other store was not somebody I would ever want to deal with again - was there with another family member who was updating his phone. Even though I was with him and the phone service is under my name the associate would not sell me a phone (even though the store was empty of other customers) because I did not have an appointment. He basically sold the phone, nothing more. Charlie not only pleasantly and enthusiastically so my husband a phone but did all the transfers and made sure my husband was comfortable with his new phone before we left the store. He went so far as to choose a brightly colored red phone but my husband so that it would be different from my black phone because he listened to the fact that my husband is visually challenged! No question in my mind that I would return here for future phone service. Thank you Charlie!-
08.2021Chris
Fantastic location and very clean. Worked with Charlie and Cori to unravel a bit of an ordering mess created through a Verizon kiosk at Costco. They had to jump through a few hurdles to rectfy the previous order but completed the task with professionalism and a welcome sense of humor. This will be my new go to location even if it's a few minutes out of the way. Overall very pleased with the level of surface provided. They most certainly deserve 5 stars.
08.2021C
Great shop with customer service that goes above and beyond. Jared and Charlie spent a lot of time carefully answering my questions and supporting my requests. I came in to drop off some old Fios tv equipment and ended up with a new phone plan and two new cell phones and saved money along the way. Charlie, the shop manager, did a fine job helping along the way making this a great experience.
08.2021Ed
Excellent customer service : patient , good sense of humor, very knowledgeable, and answered all my questions. I came in to buy a phone for a friend, and ended up time another one for myself! Charlie helped me understand that my 6 year old phone was no longer reliable and could not be repaired.
08.2021David
When I came in to return some fios equipment I was greeted with a smile by Leshawn. Leshawn made quick work of returning my equipment and told me I was all set. I told him I needed to replace my phone and that I was on a budget. He brought out multiple budget friendly phones and walked me through which may best fit my situation. Once I chose a phone he got it activated and set up for me without an issue. I’ve never seen anyone put a green protector on so effortlessly. Great service from Leshawn, 10/10 stars!
08.2021Laurene
The gentlemen at the Verizon Store on Maple Street in Danvers were wonderful. After being turned away by a corporate store we took a chance of this independently owed store and couldn’t have been happier. Leshawn was my salesman and he was absolutely awesome helping me with a new phone purchase. Knowledgeable, helpful, friendly, and efficient. My husband is going to be in the market soon for a new phone and this is the store we will go to.
08.2021Kelly
I dropped my phone and it was unusable. On a Sunday at quarter of 5, I was nervous I wouldn't be able to find a Verizon store open, but thankfully the Maple St location was. Corey was extremely helpful and patient in setting up and transferring my data to my new phone. Would highly recommend!
08.2021