Best truck rental agency in Hanover, Massachusetts (MA) 2024

Taylor is amazing. She was so empathetic, so friendly, and so helpful when I had to suddenly move under unfortunate circumstances. The gas tank was only half full and yet it needed to be returned full which was strange. The male staff member was very unprofessional and I think he was illegally employing his underage child? I think he was smoking a cigarette in the back room too. I hope Taylor can retain some decent staff because she seems overworked with the brunt of responsibility. But she knows what she's doing and is good at her job. It's illogical to believe that one person can manage everything at that location cause despite being tucked away, it gets BUSY. ~Teddy

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STOP RIGHT NOW!!!!!!!! THIS PLACE IS A SCAM. My father and I reserved a truck for our move (got confirmation and talked to headquarters) and the day of the rental I got a call from budget headquarters saying that there was no truck on their lot available, even though we received confirmation. They didn’t even have any trucks in the state!! The manager at this location accepted my reservation and payment information with no intent of giving us a rental! ILLEGAL!!!!!!! The dealer also refused to answer their phone both from me and the national headquarters. Now it is the day before my move, and I do not have any sort of vehicle to get there. Save yourself while you can!!!!!! Will be taking legal action against these people. ~Schuyler

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