Best ford dealer in Northampton, Massachusetts (MA) 2024

Due to repeated issues with a closer dealer, I decided to have Ford of Northampton take a look at some problems with my F-150 instead. My experience with them has been head and shoulders above my more local dealer. I brought the truck in for a hum and was worried they wouldn't be able to identify it due to how faint it was. They were, however, able to hear the noise and pinpointed it to the front differential after running it on the lift. We scheduled another time for them to keep the truck for a couple days to remove, inspect, and rebuild the front differential. There was a delay since another complicated job took them longer than anticipated, but they kept in contact with me and were able to get the rebuild covered under warranty. The front end of this truck has never been as quiet as it is now. They also replaced a bad speaker at the same time and though that wasn't under warranty any longer, the pricing was reasonable and they didn't leave a scuff or scratch anywhere when they removed and replaced trim and door panels to get to the speaker. Brianna was great to deal with - she was honest, professional, and personable. According to the paperwork, Dave is the one who worked on the truck so he also deserves recognition for top notch work. I hope to keep this truck for several more years, but when it's time for my next F-150 I know where to go. ~Joe

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