Best cafe in Reading, Massachusetts (MA) 2024

Not a great experience. There were 6 employees behind the counter. It appears that they are more concerned with filling the “mobile orders”. I ordered my drink at 10:07am. I stated that it was “for here” so could I please have a real mug. The girl who took my order started looking around for a real mug and then had to ask another employee where they are that employee said “we aren’t doing real mugs”. Ok. (You’d think all the employees should know this information) There are 7 tables inside at this location. People who are waiting for their order sit at the tables making them unavailable for the people who are actually staying. My order was put up at 10:15am (8 minutes after ordering!) and when I say “put up” I mean the woman who made it put it in an area that was not accessible for me to get it and the guy working that end of the counter calling out the names didn’t get to it for 2 minutes because he was tending to the mobile orders. So, just to recap, it took a total of TEN MINUTES to get my drink. This place is VERY busy with mobile orders and should just be a drive-thru. It is not a pleasant experience to sit there with the door constantly opening and closing (at a rate of 9 times per minute!! Yes I took the data😆) and people standing all around you as you try to sit and relax. 👎🏻 And I’m sorry TEN MINUTES to get a TEA and then to not even get an “I’m sorry for the wait” or “Thank you, have a nice day” is just not a good way to do business. ~Jenna

Excellent. It's unfortunate that Starbucks corporate has removed the customer's ability to add their own cream, milk or sugar. Definitely voicing my thoughts on that to Starbucks. But coffee ☕ and service here was great! No drive through for those who Only prefer drive through. ~Jean