Best internet service provider in Somerville, Massachusetts (MA) 2024

If I could give 0 stars I would. We have a new modem from Comcast that we rent, under a year old. And it has been offline for over 24 hours of which we have spent trying to get an appointment. They lied multiple times about setting up appointments for us that we found out later, since we weren’t getting confirmation emails, they weren’t actually booking. We called back and they let us know nothing was in the system. This happened TWICE in one day. Once we finally caught on we got a confirmed appointment and they didn’t show. We called 30 minutes after the latest time they were supposed to be there and they told us the agent got sick and then the next available appointment was 3 days from today which would be 4 days without WiFi. Each agent was incredibly unhelpful. Calling Verizon in the morning and going to see if they can install WiFi before Comcast can make it out here. I have never had more terrible service then from these people. If you can go any other route I’d recommend. Clearly their call center has no checks and balances and the agents just get away with hanging up on guests not resolving anything and lying on the calls. ~Ashley

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