Best jewelry repair service in Novi, Michigan (MI) 2024

I took some time to think about my experience with Kay Jewelers. Overall, the associates almost always treated me with respect. On the off day, I was told that they couldn't check on something for us because they were "busy with actual customers". After talking to the Assistant Manager, Josh, the conflict was resolved. Josh's customer service was 100% the reason I did not cancel my order through the whole ordeal. He is a superstar. The manager, Dani, told us our ring would be in mid-December, but we didn't get it until last week, 9 weeks late. It was excuse after excuse. If she would have told us it would be 10 weeks it would have been fine but she continuously told us "a few days". When I called her out on it, she denied saying anything about it being in on an earlier date. The store is very bad at answering the phone. It usually takes about 25-30 calls to actually get through to someone ( I know that sounds crazy but I don't have the time to drive 3 hours to go to the store to talk to somebody). Also, if they tell you that they will call you back, DO NOT TRUST THEM. I NEVER received a call back the entire 2 months. We were given the wrong ring, that was damaged in January, but we have the correct ring now and we love it. (photos are of damaged ring) ~Katelyn

jewelry store diamond dealer jeweler jewelry appraiser jewelry designer jewelry engraver jewelry repair service silversmith watch store