Best storage facility in Novi, Michigan (MI) 2024

Nope, I cannot recommend Premier Mayflower. Yes, as many have mentioned, their sales representatives are good. John did an excellent job convincing me to use their services: their costs were competitive, but I chose Premier because I believed they were trustworthy. My move to another state was unnecessarily painful because of their unprofessional operations team. Lowlights of the experience: (1) they postponed the loading date, notifying me on the morning of the move, which cost me significantly - and they provided conflicting reasons for the postponement (“equipment issues”; later “Covid”); (2) Next, they loaded onto TWO different trucks, asking me at the END of the packing to prioritize my items because they likely would not arrive the same date… maybe they subcontracted this work; (3) so many things were damaged due to poor packing and handling that the delivering agent’s moving team apologized many times; (4) they delayed the unloading date with less than 16 hours of notification, because of internal miscommunication regarding arrival of the shipment. I’ve moved 8 times, including internationally and between states. Never had a worse experience, especially having my property split into two containers and forced to receiving on multiple days. Problems happen and things get damaged during moves… that’s not the problem here. Premier almost seemed determined to give us anxiety. Maybe they can handle a local move; DON’T use them for long distance move. ~Josh