Best kia dealer in Inver Grove Heights, Minnesota (MN) 2024

I have been using this dealership for 3 years and had not had any problems up until this July. I had my car towed for body work repair. Upon picking up my vehicle from finished repairs 3 weeks later, my driver’s door had visible scratches and the passenger side window that was repaired, had left over adhesive from the replacement. A service tech came out to look at my car, took photos, and said they would email the manager and have them call me to discuss repair options. No one has contacted me yet. I have had nothing but issues with communication with the assigned technician and getting ahold of anyone in the service department. No one would return my calls while the car was in for repairs. I am still having troubles getting ahold of anyone to discuss repairing the marks on my vehicle from while in possession of the dealership. I still have unreturned voicemails a week later after being assured by a technician that the manager would call me back. Once I get this resolved, I will be taking my business elsewhere. I’m frustrated by the lack of service and acknowledgement that I had/have active questions from the repairs done at this shop. ~Brenda

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