Best appliance store in North Branch, Minnesota (MN) 2024

Went to Karls appliance because they had the refrigerator I wanted in stock. I talked with a salesman named Shannon. He did everything he could to make the sale. Shannon even said that he would do anything for his customers, as long as they were happy about their purchase. I bought the fridge and got it shipped to the house 3 days later. Upon receiving the unit, I saw that it had huge dents on both sides of the fridge. It looked liked either a forklift clamped it too hard or straps were tightened too much during transport. I called Shannon and told him I was unhappy with the unit. Shannon gave me numerous excuses why the fridge was fine. He said most of his fridges in the store had the same dents and that it was normal. He said that is how they come from the factory because the insulation was done unevenly in places. I'm sure there were other excuses. The bottom line was that although we paid full price for the fridge, what got delivered is what we got. I told him I want an exchange and he said he would not do that. I said that I want money off since in my eyes, it was not a brand new unit. He denied any money back until I said I wanted to return the unit to the store. Shannon came back with 50 dollars back onto the card. I told him that was unreasonable and his last attempt to pass the buck was maybe I would have better luck calling Frigidaire and dealing with their customer service line. Shannon hung up and I never heard another word from him. I called Frigidaire and after going back and forth with them, a new fridge was delivered 3 months later. I tell this story because for the money I spent, ( over $2000.00) I should not be the one to have to do the leg work to get a fridge in the condition that I originally paid for. This experience has left me no other option but to never buy any appliance from Karls ever again. I would get a different product before I go to see Shannon at Karls appliance. I should have read the other reviews before I shopped at Karls. Many people have had bad experiences. I know this is a long review but I'm sure this will save a few people the headache of dealing with such a dishonest company. ~katie