This may be related to the mismanagement of AT&T, not the local store, but...I've been trying to get internet installed in my new house for the past 4 months and still don't have internet. I understand this is a new construction thing, but I did get different messages from different personnel from this local store every time I stopped by. For example, in Dec 2021 it was told that internet will be ready for the new building in 2 weeks; I visited again in 2022 and was told to register my address on their website (but I was unable to). After months of wait, I was finally informed by our HOA that I may order fiber AT&T now. Placed an order online, and received another call saying that there will be some delay due to "facility issues," and in the same afternoon received a second call saying that they WERE coming to hook it up (which turned out to be a spam call trying to sell me ADT security?? But the problem is, did AT&T leak my order information??). I tried to do online chat and a customer representative said "rest assured, I've placed high priority and a technician will arrive to install the internet." As expected, no one showed up today. Can't AT&T just ensure better communication within their own units so that they would at least not give us mixed information and let down the customers again and again? I don't mind months of wait but...this??? Feel my frustration.
Update: AT&T rescheduled my installation from early April to April 20th, and on April 19th they called again to say there will be delay and didn't even provide me with a "rescheduled to" date. The guy who called me couldn't explain why and just gave me a number to call. ~Elaine
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