I found Christian Brothers Automotive when I was driving by. My truck needed brake, plugs and wires changed and i wanted new belts. I was very happy with the service man Kurt. He was very informative and went out of his way to keep me posted as to what was needed and when my truck would be completed.
Fast forward two months later. My 2018 F-150 was making a shuttering noise on cold starts for 2-3 seconds. I had no idea what the issue was. I had someone approach me in a Walmart Parking lot and told me the noise was one of my "Cam Phasers" which had gone bad and he said if its not fixed it will cause issues with my timing chain and possibly destroy my engine.
I called Sunset Ford and was told there was a bulletin from Ford regarding the "Cam Phaser" and the engine shuttering noise. I was told my vehicle would need to sit on their lot for at least 3 weeks until they could get it in and diagnose the issue. I said, I just told you it definitely was a "Cam Phaser" I was then told even if the diagnosis was correct and confirmed by Ford, Sunset Ford would not be able to get my truck in to service as they stopped taking appointments because they were 3 months booked out.
I called Ford. Ford gave me the run-a-round as I was told they would assist me and find a dealer to get my truck in because of the engine possibly being destroyed if it wasn't fixed. The Ford representative LIED to me and said she would call me the next day, and e-mail that afternoon. I called and left 3 messages and never heard back from her.
I was in a bad position, so I called Christian Brothers and spoke with Kurt. I explained the situation and he told me the cost for the labor alone was $ 3,700.00 because both the right and left side of the engine had to be taken apart down to the water pump.
Kurt encouraged me to re-contact Ford as a portion of the costs were covered. Kurt gave me more than advice during that phone call, he gave me a sense of security that he wanted to help and wasn't trying to make a buck.
Within 1 week, Kurt had located all the parts from Ford and delivered on his promise of getting my truck fixed in 5 days. The mechanic Josh, who I asked to meet was very humble and a pleasure to talk with regarding the repair work.
I learned a lot from my interactions with Christian Brothers.
They are trustworthy, very informative and they keep their promises. I will continue to keep them as my go to shop!
On another note: I have purchased 5 brand new Ford pick-up trucks and I will NEVER buy another FORD period. Services: Vehicle Inspection, Auto maintenance, Brakes, Engine repair, Auto engine tuning, Oil change, General repairs & maintenance ~Mike
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