Best brake shop in Brentwood, Missouri (MO) 2024

Take your car anywhere else. The employees at this Dobbs--at least the ones who man the counter are actively unhelpful and complete tools about it. The first time I visited, I was mistaken about my need for an emissions inspection (didn't need to renew plates until next year) but they happily charged me for it without a word. Sure, that's mostly my fault, but something a halfway decent shop would've caught. The next visit, I had an issue with one of my tires leaking air. The tire was 1.5 years old and still well within the warranty period. Per the tire manufacturer's warranty instructions, I needed to bring it to an authorized dealer for them to handle the warranty claim. I had moved since I purchased the tires, and unfortunately this Dobbs was the closest authorized dealer. They refused help because I purchased my tires from another company (although I'm sure to qualify as an "authorized dealer" Dobbs as a company had to agree to service their warranties). I will be notifying the tire manufacturer of this experience. They speak to their customers with derision, making it very clear they wish we would just go away. Wish they were better because they're definitely the most convenient, but if you can take your vehicle anywhere else, I strongly recommend doing so. ~John

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