Best tax consultant in Independence, Missouri (MO) 2024

Tamara and her staff went the extra mile to ensure my experience this year, was a positive one! Thanks. Story is, my ex-husband and I went a few years ago with an experience that wasn't so pleasant, different staff. We separated and I got stuck being married to him way longer than necessary. 🤣After all the confusion of covid relief and never getting stimulus checks and filing injured spouse and so on...Tamara made sure everything was right this year! ~Georgia

We walked in and got right in with genie. She was wonderful, she explained everything in detail. Genie made my husband and I feel very welcomed and walked us through everything. We will definitely be letting everyone we know to go here. Thank you so much genie and liberty tax! ~Sarah

I would like to express just how frustrated my husband and I are with the service we have received over the past year or so. We both feel like we have had to chase down phone calls for updates and initiate progress. Karen had said she could not get through to the IRS, but we have had no issues and haven't heard from anyone else having said issue. We finally got an update from the IRS without hearing from Karen or Karen asking if we had finally gotten a return. We felt thrown aside and like bare minimum work was done to make us go away. We would have to call multiple times over several weeks to even hear back from her. The receptionist was rude and short. When we would finally get Karen on the phone she would often talk over us. It was very frustrating. We had an issue with 2018, 2019, and 2020 taxes we came to have fixed. Our 2019 and 2020 tax returns were rejected due to Karen misspelling our names. I understand that mistakes happen. I do not understand how that can happen when 2018, Karen filled out our names correctly. We now have to refile again and will be going to someone else. We are very saddened to have received such sub-standard service when she had come highly recommended. Unless we initiate contact nothing was done. When you are paying someone for help I would expect to actually get it and not play a game of chase. ~Chloe