Best credit union in St. Louis, Missouri (MO) 2024

Are they malicious or incompetent? I try not to assume the former when the latter is still a possibility. I do, however, believe their system is generally designed to make it as difficult as possible to make a loan payment. Since I initiated my loan I received no communication on how to pay my loan or when the first payment would be due. Once it was late, I did receive notices indicating this which continued to lack a method of resolving this. Once I'd sorted through the tedious and obnoxious process of creating an online log in I could still clearly see where my loan was recorded and behind but absolutely no functionality whatsoever to allow me to pay it on the website. No coupon book, no address to send payments to, no bill, nothing at all. I tried calling, but I was transferred and after 15 minutes of silence disconnected. I was about to call again but then I finally found the option buried in small, small print on the far right of the web page labeled ambiguously as "pay external loans" or something to that effect, which for whatever it sounds to be is actually the option to pay a First Community loan using an external account. So hopefully I'll be able to get the money I do have to whatever routing account it needs to go to in the labrynthian black hole of informative but ultimately useless widget riddled UI they've developed. If frustration is your thing, then by all means this is your lender. If not, pick another institution. ~Matt