Best hat shop in St. Louis, Missouri (MO) 2024

Terrible quality and awful customer service. I bought a pair of shoes in a bind and they fell apart within an hour. Brought them back within 24 hours and the owner would not refund my money. She insisted that repairing the tips would cost $4, but I phoned several cobblers--and put them on speaker-- they all quoted between $15 & $20. She would not refund that much. Everything in the store is junky. I can live with junk that lasts more than 24 hours. But this is too much. The store has signs that note 14-day refund period, but the owner claimed to me that all shoe sales are final--even though nothing in signs say as much. I believe that this woman is engaged in deceptive business practices and I am contacting the authorities. I tried to deal with her directly about this situation, and she was rude, arrogant and unbending. I can only imagine how many people she has ripped off. ~Ana

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