Best chicken restaurant in East Orange, New Jersey (NJ) 2024

This location is the worst Popeyes I’ve ever been to. Orders are always wrong whether you go inside or through the drive-thru. You can count on waiting 30+ minutes which isn’t ideal since it’s considered “fast food”. The managers take no accountability with both the employees making mistakes and the establishment’s CONSISTENT errors. For the past 3 times we’ve gone to this location, the food order has been wrong. Recently today we went to the drive-thru, the young man taking the order kept repeating items that I were not mentioning, once we finally settled what I wanted for the order he gave me the price. As I pulled up, he doesn’t say anything, just takes my card and I got charged about $30, given no receipt and received a full bag of the absolute wrong order. In receiving the bag I asked how much my card was charged the manager stepped in and claimed she gave me a refund but could not provide a receipt saying their receipt machine doesn’t work as we WATCHED other receipts be printed. The manager says the guy who took the order never took the order and we had to go inside to get what we actually wanted. No apology, no accommodation, no ownership for the mistake. Extremely inconvenient! Going to this location I can always expect to be disappointed but I’ll never go back again after today. ~Quenice