Best bank in Evesham, New Jersey (NJ) 2024

This branch is the worst one and unfortunately it is right by my house, although I try to use other branches when possible. I decided after a couple years to write this review after I went to the branch for a new ATM card today. I told the teller I needed a new card because it was compromised and she sent me to a QR code to sit and wait for the only office person to be available. After 25 minutes she said no one else was there so she could now take me. I told her I’ve never had to wait for someone just to make a new card. It annoyed her… She asked me how the other card was compromised and I told her a restaurant charged it. (I already closed the account and asked for the charges to be reimbursed via phone call to the “number for stolen cards” so I guess she was just curious). She said “hmmm that’s weird. That doesn’t usually happen. People usually don’t take the time to punch in the cards.” I Responded I was at Newark airport the day the charges were made, so I can’t be in two places at once. Maybe she should just give me the card, and say have a nice day or something. I felt she questioned whether I was being honest. Previously, on another occasion, I was in the branch and a customer service person was taking a “required tutorial” and then taking quizzes. She half listened to me and when I told her I needed to leave, she still didn’t push pause in her required work tutorial. I got abrupt and only then did she finish helping me with my account issue. The people I dealt with need customer service help. They do not seem to care about professionalism, and probably should work someplace where people’s skills are not a requirement. Your time is not important to them. ~Jennifer

Do not waste your time with TD Bank. I just waited 15 minutes at this TD Bank to add my wife to an account. I was told by the clerk that they were unable to help and that I would have to wait for customer service. I decided to call customer service to add my wife instead of waiting, and customer service directed me to go back to the store. TD Bank this is 2022 and customers should not be forced to wait in line at your branches to service their accounts. Your online banking and phone banking are a joke. ~Travis