This branch is the worst one and unfortunately it is right by my house, although I try to use other branches when possible. I decided after a couple years to write this review after I went to the branch for a new ATM card today. I told the teller I needed a new card because it was compromised and she sent me to a QR code to sit and wait for the only office person to be available. After 25 minutes she said no one else was there so she could now take me. I told her I’ve never had to wait for someone just to make a new card. It annoyed her… She asked me how the other card was compromised and I told her a restaurant charged it. (I already closed the account and asked for the charges to be reimbursed via phone call to the “number for stolen cards” so I guess she was just curious). She said “hmmm that’s weird. That doesn’t usually happen. People usually don’t take the time to punch in the cards.” I Responded I was at Newark airport the day the charges were made, so I can’t be in two places at once. Maybe she should just give me the card, and say have a nice day or something. I felt she questioned whether I was being honest. Previously, on another occasion, I was in the branch and a customer service person was taking a “required tutorial” and then taking quizzes. She half listened to me and when I told her I needed to leave, she still didn’t push pause in her required work tutorial. I got abrupt and only then did she finish helping me with my account issue. The people I dealt with need customer service help. They do not seem to care about professionalism, and probably should work someplace where people’s skills are not a requirement. Your time is not important to them. ~Jennifer
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