Best transmission shop in Wanaque, New Jersey (NJ) 2024

I have been taking both of my vehicles to this Pep Boys location for years (since they opened.) I made an appointment to get my tires rotated - a free service Pep Boys provides. The "technician" asked when the last time was I had it done. (He could have easily looked at my service records). I told him that I did not know the exact odometer reading, but it had been at least 10,000 miles. He walked out to my car, quickly looked at the rear driver's side tire and said that it was not recommended at this time. I explained that it was long overdue considering the owner's manual recommends a tire rotation every 5,000 miles. He walked back into the store, completely ignoring me as I attempted to talk to him. The "technician" should know by having your tires rotated, you maintain a more even amount of tread on your tires by helping prevent uneven tire wear. It's not something that can be determined whether it needs to be done by looking at one of the tires. It was very apparent that the "technician" had no interest in performing this free service, even though I had been a customer there for years. Up until now, my experience there has always been great. But now I will likely never go back. I have a call into Pep Boys corporate office and am waiting to hear back from their leadership team. ~Brandon