Best auto repair shop in Wrightstown, New Jersey (NJ) 2024

I had rented a U-Haul trailer from Tom's. When I first arrived, I was greeted and everyone was friendly enough. The trailer was a dual axle and looks like it had seen a few better days, but that can be expected from U-haul from time to time. Had a blow out of one of the tires and the u-joint snapped off the rear axle. called U-haul roadside and they fixed the issues. I had submitted a complaint saying that the trailer probably should have never been rented out due to deficiencies that we found later and they should have been handled before the trailer was rented. I thought this was the end of it, I had gotten my money back and all was good. A few days later I get a call from Tom's service. I didn't pick up. Asked me to call him back. Didn't want to bother seeing as the issue was handled. It has been almost a month later and I get a call again today from Tom's service. He said he has footage from his surveillance cameras that the trailer was completely fine as well as the tires before we had taken it. If I wanted to, I could drive up and see for myself. Tom then went on to accuse me that we caused the problems with the trailer and basically it was our fault for mistreating the trailer. Which is not the case. I became irate that I am having to deal with this owner calling me multiple times to try and accuse me that this was my fault. It is over and done with, why feel the need to call me multiple times to state your case? U-Haul refunded me my money. That should have been the end of it, but apparently him feeling the need to call and say it was my fault was above all else. I can't speak for his abilities as a shop, but I can say this is unacceptable. It was handled. No need to call the customer multiple times due to your inability to properly check the equipment you rent out. Especially three weeks later. ~BlackOktober6

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I've been a returning customer for over 10 years. Great service, reasonable prices, and good work ethics have always been the foundation of this business. I had a tire damaged by a piece of steel on the road. Gary replaced it under the road hazard warranty which I was not aware of. I'm sure another tire center would have just charged me for a new tire. In these difficult economic times it's great to see a business maintain Integrity, Honesty, and Quality! Kudos ~Bob

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