Best cosmetics store in Buffalo, New York (NY) 2024

Very disappointed in the customer service I was given on 1/1/2022 by a lady name sue. I was calling for a substitution for my online order and was told they don’t do that. But they do in fact give me that option in the app and I had chosen substitutions Incase the first item wasn’t available. I called to speak with someone and got to a lady named sue and she was so rude. At the end of the conversation I had asked okay can I just cancel my order and she said “yup” and hung right up. I waited hours for my order to cancel online so I could re order and be able to use my coupons and it was never cancelled. So I called back and got to someone else more helpful luckily. I hope sue learns how to act in her customer facing job as this seems to not be the right job type for her. I hope I never have to speak to her again and I won’t be ordering from this location again. ~Anonymous

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