Best car rental agency in Ithaca, New York (NY) 2024

Location called to say one day prior that the reserved car is not available at the time I had asked for booking. They said they cannot do anything since the Hertz reservation system is problematic. So if you book a car for 9am and if the previous reservation would be dropping off that day, then they cannot guarantee the car would be available on the time of your reservation. It could be dropped off at 11pm, and they said they can't control it. I don't know if this is a Hertz problem or this franchisee location problem. They just threw their hands up and said we don't have anything else. Extremely poor experience!!! ~G