Best passport office in Syracuse, New York (NY) 2024

I see everyone’s bad reviews so I figured I’ll throw a good one in the mix. I’ve been going to this store for a little less than a year to ship goods from eBay. I never had a bad experience with the clerks there and they honestly deserve a huge raise after some of the shenanigans I’ve witnessed while in line. Some people are downright entitled, rude, and don’t understand that clerks are NOT carriers NOR do they have the authority to directly make changes. There’s limited capabilities in store and you coming in to scream at the clerk about an issue your carrier made is inappropriate and wastes everyone’s time. It’s a wonder anyone wants to work there with the horrible clientele. Thank you for always being reliable and helpful during checkout! ~Wolf

The USPS website says this location takes passport photos and by appointment only. I made an appointment two weeks ahead. They called at 6am the morning of the appointment to cancel and tell me they never do photo service. Because of the extremely late notice I couldn't even make a new appointment for the same day elsewhere. ~Crystal