Best telephone company in Syracuse, New York (NY) 2024

Highly disappointed in this location’s ethics. On 3 separate occasions, with 3 different sales reps, with specific instructions on what NOT to add were added anyways. Matthew, Aijalon (AJ), and Sammar went against what was instructed to them. They were asked NOT to add the $17 insurance and we’re told to select the $7.25 option instead. The request to buy a clear screen protector 2 out of 3 times turned into the deception of a blue light filter only to upsell and placed on the phone to make it difficult to return. The last incident was over system errors which I understand however, to make someone order a phone under a $800 promotion for it to be shipped through the app while failing to mention it can be processed as an in store pick up since the phone was in stock would have ensured the promotion to stick because now it is expired and they can’t find the order…? Also, failing to help order or process an order in store is one thing but to go back into my account just to add the $17 insurance blew me away, all while knowing this was going on a Verizon employee’s account… I’m truly embarrassed for this location and their ethnics. ~Mike